Return Policy

We will issue a full refund for items returned within 60 days in new condition, with the original receipt, packaging, and accessories.

All Clearance items are non-returnable.

Special order items may not be returned without prior written approval.

Special order item(s) with a combined retail value greater than $30.00 are non-returnable unless damaged or defective. Call for return authorization before returning damaged or defective items to the store.

Cut items including butcher paper by the foot and lamination can not be returned or refunded. We are happy to provide color samples of our butcher paper.

Webkinz® merchandise may not be returned.


Shortages, damaged items, and price discrepancies must be reported within 30 days of purchase or delivery, whichever is later.

We reserve the right to assess a $25.00 fee for any returned checks.